Once an order is confirmed, We (Akshay Foods- RANMEVA Way Back to the Origin) will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our customers to find an solution. 

In case of Damaged or missing (When ordered multiple products and some products are missing in package) product 

• We (Akshay Foods- RANMEVA Way Back to the Origin) needs to be notified of damaged or missing product within 5 days from delivery date via email to info@ranmeva.com 
• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product, 2 clear images of the opened box with all items received to be sent. 
• In case of multiple item shipments, only the affected product can be returned and replaced.
• We will be unable to accept a refund request. We will be happy to re-send and replace the product(s) promptly  and we will work with you on providing an satisfactory solution.
• Email will be responded to within 24-48 hours and full assistance will be provided thereafter. 
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In case of spoiled product

• We (Akshay Foods- RANMEVA Way Back to the Origin) needs to be notified of spoilage of product within 10 days from delivery date via email to info@ranmeva.com 
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 
• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and farm fresh ingredients and we will ensure that maximum nutritional value is retained
• We will work with you on providing an appropriate solution. 
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.